Refund and Return Policy

Thank you for shopping with Digi99! We’re committed to ensuring your satisfaction. Below is our policy on refunds and returns for purchases made directly through Digi99.

1. Eligibility for Refunds and Returns

• Refunds or returns must be requested within [number of days] from the purchase date.
• Proof of purchase, such as an order number or receipt, is required.
• Products must be unused, unaltered, and in original condition.
• Some products may have specific eligibility requirements, as noted below.

2. Refund Eligibility

• Digital Products: Due to their nature, digital products like downloads, software, or licenses are generally non-refundable unless specified. Exceptions apply if:
  • The product is defective or does not match its description.
  • Requests are subject to review, and additional information may be required.
• Physical Products: For physical items, returns are eligible if the product is unused and in its original packaging. Shipping or restocking fees may apply and will be deducted from the refund amount.

3. Requesting a Refund or Return

• Contact our customer support team through the details provided on our website.
• Include your order number, the reason for your request, and any necessary evidence.
• Our support team will review your request and provide further instructions.

4. Processing Refunds and Returns

• Approved refunds will be processed within a reasonable time after we receive the product or confirm eligibility.
• Refunds will be made to the original payment method.
• Processing time may vary based on your payment provider.

5. Exclusions

• Some items may be non-refundable, including personalized products, perishable goods, and items with limited usage terms.
• We reserve the right to decline requests that do not meet our policy criteria or appear fraudulent.